Returns & Refunds

ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

REFUNDS & RETURNS

If you receive merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily refund you the cost of the product(s)*. Unfortunately, at the moment we cannot process exchanges so if you would like to swap your item for another product, please send back the item you don't want and buy the item you would like to swap it for in the website.

Returns must be in as new condition unless faulty.

Faulty goods will be dealt with as per the manufacturer's warranty.

Refunds (full price items^) must be made within 21 days from date of purchase.

^Sale items can only be refunded in cases where the product is faulty or the incorrect item is received.

RETURNS PROCESS

If you are not satisfied with your online purchase you may return items within 21 days of the shipping date. Please follow the simple steps below:

Email the details of the return to sales@partygoat.com. You will then be issued with the return address details.

Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged. Attend your local Post Office and send to the returns address provided.

For security and peace of mind, we strongly suggest using insured registered post as we are not liable for lost return parcels. Please allow up to 7 business days for us to receive your merchandise. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible. To keep you informed, we will email you confirmation of your refund (full price minus postage and handling), and how it is being processed to your original form of payment. In most cases, refunds should hit your account within 1-5 business days.

EXCHANGES

We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund to our online warehouse using the process above.

RETURN TERMS & CONDITIONS

All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Note: Online purchases cannot be returned to a store or dropped off in person to any office or warehouse. Online purchases may only be returned by sending them to the Returns Address as per this process. If you have any questions, please contact the customer service team for assistance.

ORDER CANCELLATIONS

If notified before goods have been dispatched, Party GOAT can accommodate order cancellations. If items have been shipped, Party GOAT reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.